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Refund & Shipping Policy:

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1. Shipping Insurance

All shipments are fully insured by our company to protect against loss or damage during transit.

2. Damaged or Returnable Items

If you receive a damaged item or wish to initiate a return, we will provide you with a prepaid Return Shipping Label. We will inform you of the nearest designated pickup location.

  • Free Option: You may use the provided prepaid label for a complimentary return.

  • Paid/Alternative Option: Should you prefer a different shipping method, please contact our support team to discuss alternative arrangements.

  • Processing: Once the courier confirms the receipt of the returned package, we will immediately initiate your refund process.

3. Lost Packages

In the event that a package is confirmed as lost during transit:

  • Replacement or Refund: We offer a one-time replacement order or a full refund per order.

  • Verification: To protect your account, a valid photo ID is required to process any replacement or refund.

  • Delivery Policy: Replacement packages will be shipped to the nearest Canada Post branch for secure pickup or to the original address (at the customer's responsibility).

  • Automatic Refund: If a package cannot be tracked for 30 days after the order date, we will treat it as a courier error and issue an automatic refund without requiring further contact from your side.

  • Note: Refunds for lost packages will be finalized immediately upon formal confirmation from the shipping carrier.

4. Customer Information Accuracy

Customers are responsible for providing accurate and complete shipping information. Incorrect or false address details may prevent us from issuing replacements or refunds for lost or damaged packages.

5. Refund Timelines

Please note that refund processing times are managed by financial institutions:​

  • Processing Time: Square typically requires 2–7 business days to process a refund request. Once processed, it may take an additional 2–7 business days for the bank to post the funds to your account.

  • Total Duration: Please allow up to 4–14 business days for the refund to reflect on your statement, depending on your card-issuing bank.

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